Privacy Policy for The MetalWorks Jewellery
Last Updated: 24/04/2025
1. Introduction
This Privacy Policy explains how The MetalWorks Jewellery collects, uses, and protects your personal data. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
2. Data Controller
The MetalWorks Jewellery is the data controller responsible for your personal data.
3. What Personal Data We Collect
We may collect the following types of personal data:
• Contact Information: Name, address, email address, phone number.
• Transaction Information: Details of products or services you have purchased from us, payment information.
• Communication Data: Records of our communications with you, including emails, letters, and phone calls.
• Website Usage Data: Information about how you use our website, including IP address, browser type, and pages visited. For more information on this, please read our Cookie Policy.
• Marketing Data: Your preferences for receiving marketing communications from us.
• Any other data you provide to us.
4. How We Collect Your Personal Data
We collect your personal data in the following ways:
• Directly from you when you provide it to us, such as when you make a purchase, contact us, or sign up for our newsletter.
• Automatically when you use our website.
• From third parties, such as payment processors or marketing platforms.
5. How We Use Your Personal Data
We use your personal data for the following purposes:
• To provide you with the products or services you have requested.
• To process your payments and manage your account.
• To communicate with you about your orders, inquiries, or complaints.
• To send you marketing communications (if you have consented).
• To improve our products and services.
• To comply with legal obligations.
• To protect against fraud.
6. Legal Basis for Processing Your Personal Data
We process your personal data on the following legal bases:
• Contract: Where processing is necessary for the performance of a contract with you.
• Consent: Where you have given us your explicit consent to process your data for a specific purpose (e.g., marketing).
• Legal Obligation: Where processing is necessary for compliance with a legal obligation.
• Legitimate Interests: Where processing is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
7. Sharing Your Personal Data
We may share your personal data with the following third parties:
• Payment processors.
• Delivery companies.
• Regulatory authorities.
We will only share your personal data with third parties where it is necessary for the purposes set out in this Privacy Policy or where we are required to do so by law.
8. Data Security
We have implemented appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure.
9. Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
10. Your Rights
You have the following rights regarding your personal data:
• Right to Access: You have the right to request access to your personal data.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
• Right to Erasure: You have the right to request that we delete your personal data (in certain circumstances).
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data (in certain circumstances).
• Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw your consent at any time.
• Right to complain: You have the right to lodge a complaint with the Information Commissioner's Office (ICO).
11. Cookies
Our website uses cookies. Please refer to our Cookie Policy for more information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.
13. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at: