RETURNS & REFUNDS
RETURNS
We want you to be over the moon with your order!
But if you are not completely satisfied with your item, we accept returns and offer a full refund if the item is returned to us within 28 days of delivery, in its original jewellery box and in its original condition. You are responsible for the postage fee to return your item.
However, please note that for hygiene reasons, we are unable to accept returns of earrings (unless they are faulty).
If your item arrives damaged, faulty, or incorrect, please contact us as soon as possible and we will work with you to resolve the issue.
Please contact us at contact@themetalworksjewellery.co.uk before returning any items.
REFUNDS
We will process your refund as soon as we receive and inspect your returned item. You will be notified via email as soon as your refund is issued. However, please note that it may take up to 7 business days for the refund to be processed and appear on your bank statement.
RING RESIZING
If you ordered the wrong ring size, we offer a resizing service within 28 days of receipt.
Please see our Ring Sizing page for full details, including costs, turnaround times, and how to arrange a resize.
EXCHANGES
We do not offer direct exchanges. Please return your item for a refund and place a new order for your preferred piece.
Or check our other Information Pages:
If you cannot find the answer to your question on these pages, email us at contact@themetalworksjewellery.co.uk. We always aim to reply within 24 to 48 hours of receiving your query.